How can I track my order?

A: Please allow 1-5 business days for order processing. Once shipped, you'll receive an email with your tracking number. If you don't receive this, please contact sales@etherealdrum.co.uk. We'll investigate any delays promptly. You can also track your order via our tracking page on our website.

What are the delivery timeframes?

Our thorough quality checks may extend processing times. Estimated delivery within the UK is typically 7-12 business days, varying by product and season. For delays, please contact sales@etherealdrum.co.uk.

Why did I receive only part of my order?

We often use different distribution channels for multiple items, resulting in separate shipments. Rest assured, all items will arrive, though potentially at different times.

Do you offer international shipping?

A: Yes, Ethereal Drums ships globally daily, with satisfied customers worldwide.

Does Ethereal Drums guarantee product quality?

A: Yes! If you're unsatisfied or receive a damaged product, contact us immediately. We're committed to ensuring your satisfaction.

How can I contact you?

A: We offer customer service via Facebook Messenger and email. Visit our Facebook Page to chat or email sales@etherealdrum.co.ukwith any questions.

What's your refund policy?

Please refer to our refund policy page for comprehensive information.

For any other inquiries not covered here, please email sales@etherealdrum.co.uk.

We'll respond as soon as possible.